Our Swedish, Norwegian and Finish websites was down this morning from 7.24 to 8.07. The error was located at our Swedish host, and we are still investigating the reason.

All other websites and e-conomic application was not affected, but some of our Swedish, Norwegian and Finish customers would have experienced difficulties logging in to the e-conomic application.

Please be adviced that any e-conomic website can be used as login to e-conomic with your usual credentials, including www.e-conomic.com and www.e-conomic.dk.

We are sorry for any inconvenience this downtime might have caused you.

UPDATE 2011-12-20 11:25: There seems to be some follow up issues with our SE host, resulting in another 7 minutes downtime for SE/NO/FI websites.

SE/NO/FI websites are up again and we are now redirecting to another host to prevent further problems with SE/NO/FI websites.

UPDATE 2011-12-20 11:54: SE/NO/FI websites are now redirected to another host to prevent any further problems accessing these websites.

UPDATE 2011-12-20 17:02: Our SE host have identified the reason for the issues earlier today. The production firewalls had a bug in their firmware. A bug fix is ready and will be applied tonight.

When we are sure we have secure operations again in the SE hosting, we will redirect the SE/NO/FI websites back to the SE hosting.

e-conomic has scheduled a performance upgrade involving six hours of downtime this coming Sunday (August 21) from 00:01 to 06:00 CET. This upgrade will further enhance system failover options and minimize system downtime in the future.

Please be aware of the following:
- You will not be able to use e-conomic at all during this 6-hour period
- If your integrations to e-conomic do not support post-synchronization of data, any data exchanged with e-conomic in this period might be lost

After the 6-hour upgrade, all systems will return to normal operation and be available for all customers.

As detailed previously, we’ve had problems with the certificate load order. We have now re-established the original certificate load order, and all certificate issues should now be resolved.

For those of you with an integration solution, this means that you need to switch back to your old certificate validation method to be sure to avoid any issues.

We apologize for any inconvenience.

UPDATE: The correct load order of the certificates will be re-established on Friday, 29 July at 10:30 PM CET. Please remember to change back to your old validation method at this point.

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Our new EV SSL certificate has caused problems recently for a small number of Java integrations (and possibly others as well). The issue is caused by the load order of the certificates. which is contrary to what is expected.

We’re working hard on fixing this problem. We’ll re-establish the correct load order and test that Java will accept this load order.

We hope to have this up and running within a relatively short time (one to two weeks), so please be aware that your SSL validation may fail again at this point, until you’ve changed back to your old SSL validation. We’ll notify in due time before this change here on TechTalk.

We apologize for the inconvenience, and we’ll of course update you on our progress with this issue.

We ran some stats for product planning purposes. We were looking at Invoicing and found that 5 million invoices were booked in the past year. This means that our customers will book roughly 7.9million invoices in e-conomic this year. A nice tangible way to see e-conomic bring value to our customers.

Even though our uptime in January was really great (above 99.9%), some of you may have experienced, e-conomic have felt a little sluggish. This is mainly due to an exceptionally successful January, where a record number of new companies have started using e-conomic. As a result of that, we have been adding new servers to our system. Over the past week we have increased our computing capacity with over 50%, which should carry us well into the year. We have also introduced a server forecasting procedure to help us establish when we will add new servers again, ensuring improved handling of growth in the future.

To the people that knows me well, this blog entry is just up my alley. I spent a lot of my time thinking about this and in fact one could argue too much. But hey, if you don’t have extreme field experts, to whom would you address a specific customer question from a Help-Desk?

It’s of course hot keys, or shortcuts if you will, on any software suite or operating system out there – its my mission to know all shortcuts ever implemented and tell the world about it.

However; for now I will direct my focus to our new, but rapidly growing, baby of e-conomic: The Datagrid of book keeping.

Read the rest of this entry »

Since around 23:00 CET Sunday, e-conomic has not been available. We are working hard to solve the issue. Sorry for the trouble, more info to come.

Update 00:50 CET Monday: Issue found, e-conomic is up and running again.
Error was a due an overfilled transaction log and the notification system for this situation failed, unfortunatly. We are taking steps to make sure this will not happen again. Sorry for the trouble.

Sunday Dec 19, 2010 between 00:00 and 06:00 we will be conduction some business continuity test.

Doing this period we will among others conduct a series of tests on the datacenters failover capability.

This could result in some small period where the application appears to be slow or off line and you could have to re-do some of your data entry, however anything that has been confirmed as saved are saved and you would not need to be re-do these

As part of our ongoing commitment to make the best possible ERP integration platform available, we’ve added two new often-requested functions to the API this week:

OrderLine.GetAll() will allow you to retrieve all order lines across all orders.

Debtor.FindByPartialName() enables wildcard searches for customers by name.

Finally, bulk downloading of invoices and products have been sped up tremendously. Internal testing has shown speedups of factor 50 for invoices, and 7-8 for products.

If you’re using .NET, to use any of the new features, you’ll have to use the latest version of our .NET assembly – which is available here. The optimizations for bulk downloading of invoices and products are purely server-side, and thus, you’ll benefit from them automagically.