Technical Operation in e-conomic is nothing new, of course. However, due to a series of unfortunate incidents during 2012, it has been given much more attention, both from our customers and employees in e-conomic.

One of the first steps e-conomic took when realizing that something had to be done differently – they hired an operations manager.

Hi, my name is Claus Villumsen

I’m Claus Villumsen and I started working in e-conomic on September 1^st 2012 as Operational Manager. Before that I worked as the CTO in BullGuard, where I was in charge of running the product development and the technical strategy.

Being a “product orientated” person might be a bit unusual in this position, but I will argue that it is actually this quality that makes me perfect for the role of keeping our systems alive.  And, apparently, I argue quite well.

Being invincible and invisible

e-conomic gave me the responsibility of making operation invincible and invisible.

Invincible in the sense that no matter what happened – tons of active users or a complex application – it couldn’t be beaten and wouldn’t break down. And invisible as in no one knows we are there, everything is just running fine. I am a man that likes a challenge, so I took it.

I am not alone in my team. To help I have a team of experts who excel in each of their own areas. I consider myself lucky for this, and together we will soon become invincible and invisible.

We’re not always invisible. This is what my team and I look like
(I’m the happy guy in the middle behind the others).

To achieve my goals, I have formed a strategy of breaking the operations down to the smallest unit possible and applying “best of breath” on those units. It is multi sourcing and in essence it makes you able to replace anything, should it not work or better technology/partners emerge.

The concept comes from the idea that no partner is able to deliver the best within all areas. Something that was “discovered” with the medical industry some years back where the “big ones” realized they couldn’t compete on all areas and found themselves behind. So they more or less stopped innovating and bought the smaller companies that came up with super ideas.

We’re not behind, and we’re not buying other companies, but the concept is more or less the same. You get the idea, right?

Here on the TechTalk blog during the next 6 months or so, I will present more of the work that my team and I do in e-conomic. So stay tuned!